Brand: KONIG KIDS
features: no battery bedside bell
packaging: color box
toy material: plastic
ability training: emotional
ability training: crawling
ability training: hands-on brain
ability training: hand-eye coordination
ability training: parent-child communication
applicable age: infants (0-3 years old)
Please carefully read the cooperation instructions for the first order, so as not to bring inconvenience to both sides!
1. Pre-Sales Instructions
1. Due to the large variety of products and the large daily sales volume, some products are not removed from the shelves in time, resulting in out of stock. Please understand. We will contact you by phone or Wangwang news and deal with it.
2. When receiving the goods, regardless of whether the outer packing box is damaged or not, the customer will first open the goods in front of the courier for inspection and check for non-destructive receipt. If the goods are damaged, they will refuse to sign for them and return them to us directly by the courier. If you sign for it without checking, or if the doorman (friend) signs on behalf of you, the seller will be exempted from liability if the goods are found to be damaged afterwards. If there are quality problems such as product damage due to transportation problems, please ask the relevant transportation company to issue a stamped certificate and provide this certificate to us, and we will assist the customer in making a claim.
3. There is no warranty service for toys. After man-made damage occurs, we only provide free maintenance service, only charge reasonable accessories fee, and the round-trip freight shall be borne by the buyer himself.
4. If there is a quality problem (non-man-made damage and logistics transportation damage) within 24 hours after the goods are signed, you can first contact customer service to apply for return and exchange, reject the uncontacted return and exchange, and the return freight will be borne by us; 24 hours later, if there is a quality problem or damage, you can apply for repair, refuse to return and exchange, and the return postage shall be borne by the buyer.
2. Return Conditions
1. If the product is returned due to dissatisfaction with the product, a 20% discount will be given to the returned goods without quality problems. (Why do you want a 20% discount? Solution: Toys are fragile goods, back and forth transport packaging will appear to varying degrees of damage, we need to check, replace the packaging before the second sale, so please understand), customers must not affect our second sale of the case can be returned, freight paid by the buyer. If the received goods have more serious damage I will provide product pictures to customers, according to the degree of use of the received products, by the after-sales negotiation with you refund amount processing, freight paid by the buyer! The payment will be returned to Alipay or refunded in the next order. Please all buyers understand our hard work as sellers, thank you!
2. There may be slight scratches or wear marks during the assembly and transportation of toys. This is unavoidable and does not belong to the product quality problem. Please understand! Picture and description of commodity quality:
Product pictures are 100% in kind, we do not make any changes to the color of the picture, in different light and display products will inevitably produce color difference problem, all in kind prevail.
3. The quality problem of the product itself leads to the lack of function of the product itself (most problems can be solved by simple methods such as replacing the battery, adjusting the battery placement, thread connection, etc., selling toys should be able to repair toys), we will return and exchange the goods, please feedback the product problem to our after-sales customer service within 5 days after receiving the goods (subject to the time of logistics receipt), we do not accept returns for more than 5 days. The returned goods are required to be packaged in good condition (please bring your own packaging, do not paste or write directly on the original outer box of the product), to ensure that the product is not used and does not affect the secondary sales (otherwise it will not be returned). For quality problems, please contact our after-sales customer service for registration. Please return 10kg in total with ordinary logistics. We will bear the freight. We will refuse to send expensive Debang, Jiaji, Xinbang, Xinbang, Xinbang and Tiandi Huayu Logistics, if there is a violation of freight self-care. This site refuses to accept postage to pay express peace mail under any circumstances. In the event of such a situation, the buyer is solely responsible for it! The products you send back will be sent together with other goods in the next order (if there is no way to wait until the next order is sent together, the freight must be paid by the customer. Those who do not accept this regulation please be careful!!!).
After-sales service is the most basic service of the company. We are willing to provide good after-sales service for everyone. At the same time, good after-sales service also requires the cooperation of customers. Please read the above instructions carefully before ordering, and deal with them as much as possible in accordance with the above instructions, so as not to give After-sales processing inconvenience!
Take the product and pay, as you agree to the above cooperation instructions, if you have any objection, please find another seller, thank you for your cooperation!
